Refund policy

About this policy

This Refund & Cancellation Policy applies to purchases made through
derma.academy, operated by ATLAS MA LLC
under the Derma Academy brand (“Derma Academy”, “we”,
“us” or “our”).

Because our products and services are primarily digital, they cannot
generally be returned in the same way as physical goods. This policy explains
when a refund may be available and how to request one.

Nothing in this policy limits any mandatory consumer rights that apply to
you under applicable law.

When a refund is available

We will provide an appropriate solution, which may include replacement,
restored access or a refund, when there is a verified problem with your
purchase that we cannot reasonably resolve.

A refund may be available when:

• You were charged more than once for the same purchase
• You paid successfully but we are unable to provide access to the purchased product
• A downloadable file is corrupted, incomplete or unusable and we cannot provide a working replacement
• The product delivered is materially different from the product you purchased
• Important modules or materials specifically advertised as part of the purchased product are missing and cannot be provided
• You received the wrong course, product or edition and we cannot provide the correct one
• A refund is otherwise required under applicable consumer protection law

Technical problems

If you experience a technical problem accessing a course, download or other
digital product, please contact us before requesting a refund.

Our first step will normally be to investigate the issue and attempt to
restore access, provide a replacement file or otherwise correct the problem.

If the problem is caused by Derma Academy and we cannot provide the purchased
product or a working replacement within a reasonable period, we will provide
an appropriate refund.

Duplicate or incorrect charges

If you believe you were charged more than once for the same order, please
contact us at
support@derma.academy.

Once a duplicate charge is verified, the duplicate amount will be refunded
to the original payment method.

If you do not recognize a charge from Derma Academy, contact us promptly
with the transaction details so that we can investigate it.

When a refund is generally not available

Except where required by applicable law or expressly stated otherwise on
the relevant product page, we generally cannot provide a refund simply
because:

• You changed your mind after receiving or accessing the digital product
• You purchased the wrong product without first reviewing its description
• You no longer want or need the product after access has been provided
• You did not complete or use the course after receiving access
• The course or educational content is as described but does not match your personal preferences or expectations
• You expected a particular professional, financial, educational or other result that was not expressly guaranteed
• Your device, browser, software or internet connection does not meet clearly stated technical requirements
• You purchased a course but later discovered that your local professional or licensing rules do not permit you to perform a particular activity
• You have violated our Terms & Conditions or improperly shared, copied or redistributed protected course content

Digital content and immediate access

Many Derma Academy products provide access to digital content shortly after
payment is successfully completed.

Depending on your location, applicable law may provide specific cancellation
rights for digital content. In some jurisdictions, those rights may change
or cease once digital content has begun to be supplied with the customer’s
consent or request.

Where mandatory consumer law gives you cancellation or refund rights that
cannot legally be waived or restricted, those rights will continue to apply
regardless of anything stated in this policy.

Course descriptions

Before purchasing, please review the relevant product page, including the
course description, included content, format, language, access conditions
and any stated technical requirements.

We make reasonable efforts to describe our products accurately. Minor
changes to presentation, organization, formatting or educational materials
that do not materially change the purchased product do not automatically
create a right to a refund.

Educational results

Purchasing or completing a Derma Academy course does not guarantee a
particular professional, academic, commercial, financial or medical result.

Unless expressly stated otherwise for a particular program, Derma Academy
courses are educational products and do not themselves grant a government
license, professional authorization or legal right to perform regulated
professional activities.

A refund will therefore not normally be issued solely because a customer
does not achieve a particular outcome or later determines that additional
qualifications, licenses or authorizations are required in their jurisdiction.

How to request a refund

To request a refund or report a problem with an order, email
support@derma.academy
within 14 days of purchase.

Please include:

• Your full name
• The email address used for the purchase
• Your order number
• The name of the product or course
• A clear description of the problem
• Relevant screenshots or error messages, where applicable

Providing complete information helps us locate the transaction and resolve
your request more quickly.

Review of your request

We will review refund requests individually based on the transaction,
product, access records and reason for the request.

We aim to acknowledge support and refund requests within
one working day. More complex cases may require additional
time to investigate, particularly where payment-provider or technical records
must be reviewed.

We may request additional information reasonably necessary to verify the
purchase or investigate the reported problem.

Approved refunds

If your refund is approved, we will normally issue it to the
original payment method used for the purchase.

We aim to initiate approved refunds within 5 working days.
After a refund has been issued, the time required for the funds to appear
in your account is controlled by your bank, card issuer or payment provider
and may vary.

We cannot normally redirect a refund to a different card, bank account or
payment method.

Partial refunds

Where appropriate, a partial refund may be offered when only part of a
multi-item order or service is affected and the remaining purchased products
have been correctly delivered.

Any partial refund will be determined based on the affected portion of the
purchase and any mandatory rights available under applicable law.

Access after a refund

When a digital product, course or service is refunded in full, your license
and right to use the refunded product end.

We may therefore remove access to the refunded course, downloads or related
digital materials from your Derma Academy account.

Copies of refunded materials must not subsequently be distributed, shared,
resold or otherwise used in violation of our
Terms & Conditions.

Payment disputes and chargebacks

If there is a problem with your purchase, we encourage you to contact
support@derma.academy
first. This gives us an opportunity to investigate duplicate charges,
delivery problems or other billing issues directly.

If a payment dispute or chargeback is opened, we may provide our payment
provider and the relevant financial institutions with information reasonably
necessary to investigate the transaction. This may include order information,
payment records, product delivery records, account access records and
relevant customer communications.

Nothing in this section prevents you from exercising any legitimate right
you have to dispute an unauthorized or otherwise validly disputable
transaction.

Fraud and abuse

We reserve the right to reject refund requests that we reasonably determine
to be fraudulent or abusive, subject to applicable law.

Examples may include attempts to obtain repeated refunds after consuming
or redistributing paid content, falsifying transaction information or
using the refund process to obtain Derma Academy products without payment.

Accounts associated with confirmed fraud, unauthorized redistribution or
serious violations of our Terms & Conditions may be restricted or
terminated.

Consumer rights

This policy is intended to explain Derma Academy’s standard refund process.
It does not exclude, restrict or replace any consumer protection right that
cannot legally be excluded under the laws applicable to your purchase.

If applicable law provides you with stronger cancellation, refund,
replacement or other remedies, those mandatory rights will apply.

Changes to this policy

We may update this Refund & Cancellation Policy when our products,
payment methods, business practices or legal requirements change.

The version applicable to a purchase will generally be the version in effect
when that purchase was made, except where a change is required by law.

Contact us

For refund, payment or order-related questions, contact:

ATLAS MA LLC
Operating as Derma Academy
Website: derma.academy
Customer support:
support@derma.academy
General inquiries:
contact@derma.academy