Legal

Refund policy

Digital products can’t be “returned”, so here is exactly where you stand — no fine-print games.

We refund or replace, always, when

  • A file is corrupted, incomplete or won’t play — and we can’t supply a working replacement
  • The product materially differs from its description (missing modules, wrong course, wrong edition)
  • You were charged twice for the same order

First move is always a replacement file; if we can’t make it right within a reasonable time, you get your money back in full, to the original payment method.

We can’t refund when

  • You changed your mind after the files were delivered or accessed
  • The course content is as described but not to your taste
  • Your device or connection can’t play standard video formats listed on the product page

How to claim

Email support@derma.academy within 14 days of purchase with your order number and a description of the problem (a screenshot helps). Claims are answered within one working day; approved refunds are issued within 5 working days.

This policy doesn’t limit any statutory rights that apply in your country. Last updated July 2026.